Contact Us
This page explains how to get in touch with the Sites Not On Gamstop editorial team, what we can and cannot help with, and where to turn if your question is really for a casino or a support charity. We are an independent research site, not a casino, so we cannot see or change anything on your account with an operator.
Last fact-checked: 29 September 2026. Editor: Ethan Ellery.
What we can help with
Write to us if you want to:
- Point out something that looks out of date or wrong in a review, such as a bonus term, payment option or licence detail
- Ask how we assessed a casino or where a claim comes from
- Suggest an operator or topic for us to research
- Tell us about your own experience with a listed casino, including delays or unclear terms
- Raise a question about advertising, partnerships or how the site is run
We read what we receive, but we cannot promise a reply to every message or a set response time. Nothing we send is personal financial or legal advice.
What we cannot do
It saves time to know where our role ends. We do not:
- Process deposits, withdrawals or bonus claims
- Resolve account disputes on a casino's behalf, or force an operator to pay out
- Verify your identity or handle your documents
- Remove you from GAMSTOP or shorten an exclusion period
If you have a problem with a payout or a bonus, start with the casino's own customer support, keep screenshots and chat transcripts, and use its formal complaints procedure if the first reply does not settle things. Our terms and conditions explain how this site's content should be used.
How to send a useful message
- Name the page and the casino you are asking about.
- Quote the sentence or figure you think is wrong.
- Include a link or screenshot of the casino's own terms, with the date you saw them.
- Leave out passwords, full card numbers and identity documents. We never need them.
Casino terms change often, so evidence with a date helps us check and update a review faster.
Corrections and how we handle them
When a reader points out an error, we compare it with the operator's published terms and licence information. Where the correction is confirmed, we update the page and its fact-check date. Where we cannot confirm it, we say so rather than guess. You can read more about our approach on the About Us page.
Listings may earn us commission, but commission does not buy position or a better rating. If you think a review looks biased, tell us and we will look at it.
Complaints about a casino
The operators on our lists, including Betmica, Kikibet and Betninja, run their own support and complaints processes. Check each site's terms for its complaints route and any independent dispute service it names. Note that non GamStop casinos generally hold overseas licences rather than a UK Gambling Commission licence, so the protections available to you may differ from those at a UK-licensed site. Read the non GamStop casino comparison to see what to check before you sign up.
If gambling is causing you harm
If gambling is affecting your money, mood or relationships, please talk to someone. In Great Britain, GamCare runs the National Gambling Helpline on 0808 8020 133, free and confidential. GAMSTOP offers free self-exclusion from UK-licensed sites, and blocking software and deposit or loss limits can add further protection. Our responsible gambling page sets out these tools. Gambling is for adults aged 18 and over, and it should never be treated as a way to earn money or fix debts.
Before you write
Check whether your question is already answered in a review or guide. Many queries about bonuses, wagering, payments and verification are covered there. If not, send us your message and we will do our best to help.